Do I receive a summary or report after the event?
Yes – we offer a post-event recap and debrief, which can include photos (if captured), feedback, and suggestions for future enhancements to help grow long-term event success.
What happens if something goes wrong during the event?
We provide 24/7 event support and monitoring. If onsite support is part of your package, our team will remain available to troubleshoot or make any adjustments as needed.
Is staff provided to operate the attraction?
We offer both attended and unattended hire options. For high-traffic or public-facing events, we recommend staffed hire for optimal operation and customer experience.
What power or technical requirements do I need to provide?
Most attractions require a double 13A socket for the main attraction and then a single 13A socket for photography equipment. If additional power or space is needed, we’ll confirm all technical specifications as part of the booking process.
What does the setup process involve?
Our experienced team will deliver, install, and test the attraction onsite. We provide RAMS (Risk Assessments and Method Statements) in advance and coordinate with your venue for a smooth install.
Can Winter Attractions do a site visit?
Absolutely. For complex or large-scale installations, we offer free local site visits or can schedule video consultations to assess layout, access, and safety requirements. For locations further away from our our local operating area of Kent a fee maybe required to cover transport costs, though this fee will be deducted from confirmed bookings.
What information do you need from me to prepare a quote?
We’ll need your contact details, billing details, event date(s), venue address, access details, preferred attraction(s), and a brief description of the event type (e.g. corporate party, shopping centre activation, hotel installation, etc.).
Is a deposit required to secure the booking?
Yes. A 50% deposit is required to confirm your hire booking. The remaining balance is typically due 14 days before the event, unless agreed otherwise.
How far in advance should I book?
We recommend booking as soon as possible, especially for peak winter months (November–January). However, we can often accommodate last-minute requests depending on availability, though we recommend at least 2–4 weeks in advance for non peak periods.
How do I make an initial booking enquiry?
Simply get in touch via our website contact form or phone. A member of our team will respond promptly to discuss your event details and check availability.